REFUND, AUTO-SHIP & CANCELLATION POLICY
Vida Sabia - Your Satisfaction is Our Priority
Our Objective: We are committed to providing efficient and reliable service through our programs and policies. Your satisfaction and trust are our top priorities.
This document outlines our policies regarding auto-ship subscriptions, refunds, returns, and cancellations. Please read carefully to understand your rights and our processes.
AUTO-SHIP POLICY
Membership Requirement
The Auto-Ship program is exclusive to registered members. You can manage all your auto-ship settings from your Member Area dashboard.
How Auto-Ship Works
Add products to your auto-ship subscription directly from your panel within the membership area.
Deliveries are scheduled on a monthly basis for your convenience.
Payments are processed automatically with email notifications sent before each charge.
You'll receive email updates before each shipment is processed.
Modification or Cancellation NO PENALTY
You can adjust or cancel your auto-ship subscription at any time without any penalties. Simply log into your Member Panel and make changes as needed.
Satisfaction Guarantee
We are committed to resolving any issues effectively. If you experience any problems with your auto-ship service, please contact us immediately at support@vida-sabia.com
REFUND POLICY
Order has NOT been shipped yet
Refunded to original payment method
Regardless of shipping status
Coupon for subtotal amount, valid for future purchases
Full Refund Eligibility (100%)
Orders are eligible for a full refund ONLY if they meet BOTH of the following conditions:
- The order has NOT been shipped yet
- Less than 72 hours have passed since purchase
Return Policy for Received Products
For products already received, we offer a 30-day return policy from the date of receipt. The item must be:
- In the same condition as received
- Unused and unworn
- With all original tags attached
- In original packaging
Important: Refunds for products returned after 72 hours from purchase will be processed as store credit coupons.
How to Initiate a Return
Note: Returns will NOT be accepted without prior request and approval.
Damages and Issues
Inspect Your Order
Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged
- You received the wrong product
- Any part of your order is missing
Contact us at support@vida-sabia.com right away so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, etc.)
- Custom or personalized products
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
Exchanges
We do not offer direct exchanges. To obtain a different product:
- Return the original item following the return process
- Make a separate new purchase for the desired product
Processing Your Refund
We will notify you when we receive and inspect your return. If approved:
- Within 72 hours of purchase (not shipped): Full refund to original payment method
- After 72 hours from purchase: Store credit coupon for the subtotal amount
Refunds to the original payment method may take several business days to reflect in your account, depending on your bank or credit card company.
Cryptocurrency Payments
Important Notice: Please note that payments made with cryptocurrencies are NOT eligible for refunds to the original payment method. These transactions will be refunded as store credit coupons only.
CANCELLATION POLICY
Order Cancellations
Orders can be cancelled within the first 72 hours after placement, provided they have not been shipped yet.
To cancel an order: Contact us at support@vida-sabia.com as soon as possible.
If your order has already been shipped, you will need to follow our return process once you receive it.
Auto-Ship Cancellations
Cancel Anytime NO FEES
Members can modify or cancel their auto-ship settings at any time from their Member Panel. There are NO penalties or cancellation fees applied.
How to cancel:
- Log into your Member Area
- Navigate to Auto-Ship Settings
- Select "Cancel Auto-Ship" or modify your preferences
- Confirm your changes
CUSTOMER SUPPORT
Need Help?
For any questions, concerns, or assistance with returns, refunds, or cancellations, our customer support team is here to help.
Contact us at: support@vida-sabia.com
We strive to respond to all inquiries within 24-48 business hours.
Policy Changes
Important Notice: This policy is subject to change. Any modifications will be communicated through our website and via email to all registered members. We recommend reviewing this policy periodically to stay informed of any updates.
Last Updated: October 2025
CONTACT US
Questions about our refund, auto-ship, or cancellation policies?
Vida Sabia - Committed to Your Satisfaction